Improving how we coordinate the movement of patients throughout their healthcare journey
Nova Scotia Health’s Care Coordination Centre (C3) gives healthcare teams real-time information on bed availability, the status of diagnostic tests and procedures, wait lists, ambulance offloads and patient transfers.
Knowing this information as it happens has led to reduced wait times and better patient experiences through more efficient bed management and discharge planning, better scheduling of staff and resources, and more collaboration across the health system.
The more information we have, the better decisions we can make for patients in our care. A real-time view of where patients are in their care, where the pressures are and what changes must happen in the moment to get a patient where they need to be will better support their care and recovery. The Care Coordination Centre and other initiatives that improve the flow of patients through the healthcare system, including emergency departments, helps patients return to where they call home sooner and opens capacity in our hospitals for those who need to be there.
- Michelle Thompson, Minister of Health and Wellness
The Care Coordination Center was launched in 2022 as a pilot project initiative at the QEII Health Sciences Centre. Since then, it has expanded province-wide and is now operational across all Nova Scotia Health zones. With regional hubs located throughout the province, supported by a centralized Provincial Command Centre, the Care Coordination Centre plays a key role in advancing Nova Scotia’s access and flow strategic priority.
To learn more about C3, visit Care Coordination Centre (C3) | Nova Scotia Health
The Care Coordination Centre is the first of its kind in Canada and lays the foundation for Nova Scotia Health and the province to be a world leader as a centre of excellence in artificial intelligence and a learning organization. Care Coordination Centre is not just about access to data, it is about having key clinical and flow co-ordination expertise within the centre so we can create access to the most effective, efficient and relevant care to enhance experience and health outcomes for all Nova Scotians. As a critical care nurse by background, I know the importance of these innovative solutions to support our providers in offering the best possible care to their patients informed by data and evidence.
- Gail Tomblin Murphy, Vice-President of Research, Innovation and Discovery, and Chief Nurse Executive, Nova Scotia Health